What is ServicePower HUB? ServicePower HUB (HUB) is a free updated version of the current Dispatch platform for service providers who deliver both cash on demand and warranty-based repair services on behalf of original equipment manufacturers, third-pa...

Please navigate to the website https://hub.servicepower.com/ and follow the instructions below to reset your password on HUB:   Enter the email registered with HUB Select the box to confirm “I’m not a robot” Then click on the link “forgot password” to ...

Greetings ServicePower Servicer!    ServicePower offers training to all servicers utilizing the platform. We look forward to hosting your HUB Servicer Training! Updated schedule/topics that will be covered include the following:   Training Schedule:    ...

Please use the links below to review previous trainings on the ServicePower HUB platform.     Work Orders Training Claims/COD Jobs Training Coverage/Maintenance Training  

Start your browser and navigate to www.servicepower.com. In the top right corner, you will see the following icons. Click on the icon of a person (circled in red below) and you will be taken to the login page as indicated below.   Select your location ...

To setup your profile, click My Profile in the menu bar, this will take you to the profile wizard which will step you through the process of configuring your profile. You will also notice there is a percentage complete indicator which shows the current ...

ServicePower has added the capability for servicers to dedicate 100% of a Group’s capacity exclusively to one specific client. This optional feature gives servicers added flexibility to serve their clients and address capacity needs. From the Maintenanc...

As a servicer you are required to enter your Tax ID number in your servicer portal. ServicePower will validate your TIN with the IRS to ensure the information is correct. ServicePower also offers Electronic Fund Transfers (EFT) if you select to be paid ...

Click Service Calls on the menu bar, the menu will then expand to show all the sub categories available;     New Calls If you click on New Calls you will see a page similar to the above, new calls that have been assigned to you will be listed here rea...

The payment history option allows you to view all of your payment history. Payment options also show which claims you were paid for. To view your payment history, first select the manufacturer from the drop-down list and then click on the OK button. Ea...

The claim search option allows you to search for any claim(s) submitted in ServicePower. You can search claims that have been submitted to any manufacturer using either one search field or using multiple fields to narrow your search.   Select the manuf...

The new claim option allows you to create a new claim for any manufacturer that uses ServicePower for claims. First select the manufacturer that you will be filing a claim to from the drop-down list of manufactures. Enter a unique claim number (claim n...

The list below will help you understand how a claim is processed within ServicePower. Each claim submitted needs to pass pre-defined edits for the manufacturer. These edits are used to ensure that the correct information is entered when creating a claim...

Starting May 15th, 2023, ServicePower will no longer accept SFTP/FTP exchanges directly on the ServiceClaims FTP Server (ftp://claimworks.servicepower.com or sftp://claimworks.servicepower.com).   If you have not made the necessary changes described bel...

  Hello: If you are receiving this message, your ServicePower profile ID was found to have an FTP library associated with it, and ServicePower has an important announcement regarding an upcoming change to the way file exchanges (claims files for service...

(The steps below should be followed after ServicePower confirms your public key has been added to our server) *this does not apply to you if you are using services from ServiceDesk, Rossware or CDA. They have already transitioned to another method and y...

Servicers uploading claims files, or parts distributors uploading PPV files via FTP, will now be required to connect to the new ServicePower SFTP server using an SSH key pair (public & private key) instead of a password, also known as SFTP. This documen...

Please see attached claim layout

This option allows you to request authorization to go ahead with a repair, usually required if the repair is going to exceed the pre-authorized repair limit. On this same screen you can view and search for any authorization requests that already exist. ...

This attached document explains how to integrate the external business partner using this industry standard web-service.

For reasons you may need to contact the network/manufacturer: If you need additional details about the job, please contact the source of the dispatched job.  If are unable to to procced with a work order assigned to you, please notify the network or re...

Sent: 3/16/23 We are excited to announce that Alliance – Speed Queen is targeting to go live mid-April 2023! As mentioned in our previous announcement, Alliance – Speed Queen has contracted with ServicePower to use our software platform, the network, an...

Sent: 3/2/23   Dear ServicePower Premier Network:   We have exciting news to share! ServicePower is exploring an opportunity to provide additional work and revenue to servicers in our network. We would greatly appreciate if you could take a few minutes ...

Sent weekly starting 02/3/23   Hello: If you are receiving this message, your ServicePower profile ID was found to have an FTP library associated with it, and ServicePower has an important announcement regarding an upcoming change to the way file exchan...

Sent: 10/18/22   Subject: Blomberg Name Change & New Beko Brand Claims Processing   Dear Servicer: The Beko Brand will begin processing claims with ServicePower effective November 1st, 2022, so there will be some name changes. Because of this, if you ar...

Sent: 11/9/22   Dear SPPN Servicer: We are excited to announce that Home Assure is the newest client that will soon utilize the ServicePower Premier Network! They have contracted with ServicePower to use our software platform, the network, and unlike ot...

Can availability be set per manufacturer? Yes. ServicePower now allows capacity to be selected for specific manufacturer's by utilizing the Group Capacity feature.    Is the call number and the claim number the same? This varies per network, some networ...

To reset your ServicePower password, please click on the 'Forgot Password' link: Enter your ServicePower username Click Reset password This will then send a secure, one time link note containing a temporary account password to the e-mail address reg...