ServicePower HUB

  • ServicePower HUB FAQ's

    What is ServicePower HUB? ServicePower HUB (HUB) is a free updated version of the current Dispatch platform for service providers who deliver both cash on demand and warranty-based repair services on behalf of original equipment manufacturers, third-pa...

    Read more
  • ServicePower HUB Password Reset Instructions

    Please navigate to the website and follow the instructions below to reset your password on HUB:   Enter the email registered with HUB Select the box to confirm “I’m not a robot” Then click on the link “forgot password” to ...

    Read more

Servicer Training

  • Weekly Servicer HUB Training Agenda

    Greetings ServicePower Servicer!    ServicePower offers training to all servicers utilizing the platform. We look forward to hosting your HUB Servicer Training! Updated schedule/topics that will be covered include the following:   Training Schedule:    ...

    Read more
  • HUB Servicer Training Videos

    Please use the links below to review previous trainings on the ServicePower HUB platform.     Work Orders Training Claims/COD Jobs Training Setup/Maintenance Training  

    Read more

Claims Management

  • Claim Payments

    The payment history option allows you to view all of your payment history. Payment options also show which claims you were paid for. To view your payment history, first select the manufacturer from the drop-down list and then click on the OK button. Ea...

    Read more
  • Claim Status Definitions

    The list below will help you understand how a claim is processed within ServicePower. Each claim submitted needs to pass pre-defined edits for the manufacturer. These edits are used to ensure that the correct information is entered when creating a claim...

    Read more

sFTP Claims

Integration Documentation

Network Contact Information

  • Network Contact Information

    For reasons you may need to contact the network/manufacturer: If you need additional details about the job, please contact the source of the dispatched job.  If are unable to to procced with a work order assigned to you, please notify the network or re...

    Read more

Previous Communications

  • Alliance – Speed Queen Go Live

    Sent: 3/16/23 We are excited to announce that Alliance – Speed Queen is targeting to go live mid-April 2023! As mentioned in our previous announcement, Alliance – Speed Queen has contracted with ServicePower to use our software platform, the network, an...

    Read more
  • New SPPN Service Opportunity!

    Sent: 3/2/23   Dear ServicePower Premier Network:   We have exciting news to share! ServicePower is exploring an opportunity to provide additional work and revenue to servicers in our network. We would greatly appreciate if you could take a few minutes ...

    Read more
  • sFTP File Exchange Process Communication- SPPN

    Sent weekly starting 02/3/23   Hello: If you are receiving this message, your ServicePower profile ID was found to have an FTP library associated with it, and ServicePower has an important announcement regarding an upcoming change to the way file exchan...

    Read more
  • Beko Name Change/ Go Live Communication

    Sent: 10/18/22   Subject: Blomberg Name Change & New Beko Brand Claims Processing   Dear Servicer: The Beko Brand will begin processing claims with ServicePower effective November 1st, 2022, so there will be some name changes. Because of this, if you ar...

    Read more
  • HomeAssure Communication

    Sent: 11/9/22   Dear SPPN Servicer: We are excited to announce that Home Assure is the newest client that will soon utilize the ServicePower Premier Network! They have contracted with ServicePower to use our software platform, the network, and unlike ot...

    Read more


  • Common FAQs

    Can availability be set per manufacturer? Yes. ServicePower now allows capacity to be selected for specific manufacturer's by utilizing the Group Capacity feature.    Is the call number and the claim number the same? This varies per network, some networ...

    Read more