Sent: 11/9/22
Dear SPPN Servicer:
We are excited to announce that Home Assure is the newest client that will soon utilize the ServicePower Premier Network! They have contracted with ServicePower to use our software platform, the network, and unlike other Managed Services clients, will directly manage the dispatch processes.
WHAT DOES THIS MEAN FOR YOU?
- You will be assigned a direct Home Assure account number. Please make sure this account is attached to your current ServicePower profile for ease of management.
- The dispatches coming to you from Home Assure will be denoted as such. Please note these dispatches will not come from *SERVICEPOWER.
- Home Assure will work directly with you during the dispatch process e.g., customer scheduling, parts orders, technical support, etc.
- Dispatches and claims for Home Assure will continue to be managed through the ServicePower web portal under the Home Assure instance, not *SERVICEPOWER.
Below is some information about Home Assure and their processes with ServicePower:
We'll be sending a follow up message with more information about our new partner, Home Assure.
- Industries Covered: Consumer Electronics, Major Appliance, HVAC, and Plumbing
- Products Covered: All
- Brands Covered: All
- Parts Process: Parts will need to be self-sourced and will not be provided by Home Assure. You will be reimbursed for the parts cost along with a 25% markup (cap of $50 per part). Please make sure you fill out the Authorization Request form prior to the repair as usual. Any additional funds for labor will need to be requested via the Authorization Request form as well.
- Payment: Claim payments will be performed once a week.
If you have any questions about this new partnership with Home Assure, please free to call the SPPN Team at 866.413.9945. We would like to assure you that we only partner with companies that have a good understanding of the needs and capacities of this network.
To begin receiving work for Home Assure, please make sure you update your ServicePower profile. Your ServicePower profile group skill set should be updated as listed below, along with any of the products and brands you currently cover.
If you require assistance with updating your profile, please reach out to our Customer Service Team at 800.377.3678, Monday through Friday, 7am to 4pm PST.
In the meantime, be sure to check out Home Assure’s website at https://homeassureadmin.com
A go-live date will be provided very soon!
Sincerely,
SPPN Team
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