Hello: If you are receiving this message, your ServicePower profile ID was found to have an FTP library associated with it, and ServicePower has an important announcement regarding an upcoming change to the way file exchanges (claims files for servicers and PPV files for parts distributors) will need to be made on the ServiceClaims system.
Starting March 1, 2023, ServicePower will no longer accept SFTP/FTP exchanges directly on the ServiceClaims FTP Server (ftp://claimworks.servicepower.com or sftp://claimworks.servicepower.com)
A new, standalone SFTP server will need to be utilized for all file exchanges – please note that the new URL for this server is sftp://sftp.servicepower.com.
The switch to this new server will see username and password-based login deprecated and will be replaced with ID and Certificate-Based Authentication. A private key must be generated by you the servicer/PD and you must provide ServicePower with the public key to enable connection to sftp://sftp.servicepower.com Further information on how to create a private/public key and how to share the public key with ServicePower can be found here.
Change Impact Recommendations:
· Ensure integrations that currently utilize plain-text FTP with Username and Password authentication are updated to support SFTP communication with certificate-based authentication.
· Ensure integrations that currently utilize SFTP with Username and Password authentication are updated to support SFTP communication with certificate-based authentication.
Please review our FAQs (below) and contact the Servicer Support team via email at firstname.lastname@example.org if you need assistance with the creation of the public key Please provide the public key and test access to the new server as quickly. P as possible so as not to interrupt any file transmissions to the ServiceClaims system.
Thank you for your continued partnership,
Frequently Asked Questions
Who is Impacted - Servicer and parts distributor networks using ServicePower FTP/SFTP (Claimworks) for claim and PPV file submissions. This includes servicers that are using a BMS application, e.g., Rossware, CDA, etc., that uses FTP for claim file transmissions. Please contact the ServicePower Servicer Support team at email@example.com to provide the public key, so there is no interruption with their file transmissions.
Why - As a part of our continuous improvement planning, ServicePower is upgrading to a new and more secure SFTP process. As a result, each impacted servicer and parts distributors will need to change their existing process to account for a new URL (sftp://sftp.servicepower.com) and ID and Certificate-Based Authentication.
What – Both servicers and parts distributors will connect with a new more secure SFTP site. This will require new ID and Certificate-Based Authentication, along with connecting to the following, new URL: sftp://sftp.servicepower.com.
When – For servicers and parts distributors, ServicePower is targeting completion of this upgrade and migration to the new process on February 28th, 2023.
Where- New SFTP URL (sftp://sftp.servicepower.com) and ID and Certificate-Based Authentication