Servicer Training Schedule

We look forward to hosting your Servicer Profile Training.


To join, please utilize the link below. Currently, training starts at 7:30am PST every Friday.


Please share your email with us by entering it into the name field before joining the meeting room. This gives us the ability to share the recorded session and other training materials at the end. Also, please keep your mics muted during training and feel free to participate after in our Q & A session. 


Click here to join the meeting


Training Schedule:

First Friday of the Month

Topic: My Coverage and Maintenance Tabs

  • Wizard and Profile Updating


Second Friday of the Month

Topic: Service Calls Tab

  • Searching Calls, Call Progression, and Authorization Requests


Third Friday of the Month

Topic: Claims

  • Searching, Filling and Correcting Claims


Last Friday of the Month

 Topic: Summary Portal Training 

  • Summary of Profile Set Up, Calls, Claims


***If you are experiencing issues joining the meeting or would like to confirm the topics, please contact our Customer Service line at 1-800-377-3678.