The list below will help you understand how a claim is processed within ServicePower. Each claim submitted needs to pass pre-defined edits for the manufacturer. These edits are used to ensure that the correct information is entered when creating a claim.
Claims will be moved into a specific status if they trigger any edits. The claim definitions will explain each of the statuses. Servicers are only able to edit claims that are in the status Incomplete.
| I (Incomplete Status) | One or more fields have missing or incorrect data (It is each servicer’s responsibility to correct any incomplete or incorrect information). |
| D (Distributor Review) | The claim will need to be reviewed by the parts distributor. |
| M (Manufacturer Review) | Requires the manufacturer to review the claim. |
| R (Rejected) | The claim has been rejected due to incorrect or invalid data. You must contact the manufacturer for further info. |
| W (Manufacturer Denied) | The claim has been rejected due to incorrect or invalid data and cannot be corrected. |
| S (Approved) | The claim has passed all edits and validations and will be funded by the manufacturer |
| F (Forwarded or Funded) | The claim has been forwarded to the manufacturer for funding or has been funded. |
| P (The claim has been paid by the manufacturer) | The claim has been paid by the manufacturer. |
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