Claims Management

Claim Payments

The payment history option allows you to view all of your payment history. Payment options also show which claims you were paid for. To view your payment history, first select the manufacturer from the drop-down list and then click on the OK button. Ea...
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Claim Search/List

The claim search option allows you to search for any claim(s) submitted in ServicePower. You can search claims that have been submitted to any manufacturer using either one search field or using multiple fields to narrow your search. Select the manuf...
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Submitting a New Claim

The new claim option allows you to create a new claim for any manufacturer that uses ServicePower for claims. First select the manufacturer that you will be filing a claim to from the drop-down list of manufactures. Enter a unique claim number (claim n...
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Claim Status Definitions

The list below will help you understand how a claim is processed within ServicePower. Each claim submitted needs to pass pre-defined edits for the manufacturer. These edits are used to ensure that the correct information is entered when creating a claim...
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sFTP Claims

sFTP Claims Migration Deadline

Starting May 15th, 2023, ServicePower will no longer accept SFTP/FTP exchanges directly on the ServiceClaims FTP Server (ftp://claimworks.servicepower.com or sftp://claimworks.servicepower.com). If you have not made the necessary changes described bel...
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sFTP File Exchange Process Communication

Hello: If you are receiving this message, your ServicePower profile ID was found to have an FTP library associated with it, and ServicePower has an important announcement regarding an upcoming change to the way file exchanges (claims files for service...
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How to connect to the sFTP server using WinSCP (after SSH key generation)

(The steps below should be followed after ServicePower confirms your public key has been added to our server) *this does not apply to you if you are using services from ServiceDesk, Rossware or CDA. They have already transitioned to another method and y...
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How to Generate a Public and Private Key for sFTP Authentication

Servicers uploading claims files, or parts distributors uploading PPV files via FTP, will now be required to connect to the new ServicePower SFTP server using an SSH key pair (public & private key) instead of a password, also known as SFTP. This documen...
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ServicePower Generic Claim File Layout

Please see attached claim layout
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